1. Custom digital services
MBM services are custom and digital in nature. Work begins with strategy, planning, design and resource allocation, all of which are chargeable from the point the project or campaign is activated.
2. Deposits and upfront payments
Deposits and upfront payments act as a project activation fee and secure scheduling, resource allocation and development time. Deposits are non-refundable. Upfront payments for SEO, Google Ads, Meta advertising, email marketing and other performance services are non-refundable once work has commenced.
3. Partially completed work
Where a project is cancelled part way through, work completed up to the point of cancellation is chargeable proportionally. This includes strategy time, onboarding, design concepts, development time, content production, reserved resource allocation and any third-party costs already incurred.
4. Items that are never refundable
- Completed work and delivered projects
- Strategy, consultancy and onboarding time
- Reserved development or campaign management time
- Advertising spend paid to Google, Meta or other platforms
- Hosting renewals once a term has started
- Domain registrations and renewals
- Third-party licences, plugins, software and subscriptions
5. Cancelling a rolling service
Hosting, maintenance, booking software support and marketing retainers are rolling agreements. A minimum of 30 days written notice is required to cancel. Fees already invoiced for the current term remain payable and are not pro-rated. Marketing services are subject to a minimum initial term of three months as set out in our Terms & Conditions.
6. Booking software and commission
MBM charges no commission on your bookings. Software, setup and support fees are payable in advance and are not refundable once the system has been configured for your business. Payment processing charges applied by your chosen payment provider are separate from MBM fees and are not refundable by MBM.
7. Performance and results
MBM does not guarantee specific rankings, traffic levels, bookings, leads, sales or return on advertising spend. Any savings estimates, forecasts or projections shown on this website or in a proposal are illustrative only and are not a guarantee. A refund will not be issued on the basis that results differed from an estimate or projection.
8. Discretionary refunds
Refunds outside this policy are considered at MBM’s sole discretion and, where agreed, are confirmed in writing. Any goodwill refund does not set a precedent for future requests.
9. Duplicate or incorrect payments
If you believe you have paid twice or been invoiced incorrectly, contact us within 30 days. Verified duplicate or incorrect payments are refunded in full to the original payment method.
10. How to request a cancellation or refund
Cancellation and refund requests must be made in writing to info@mykbaxtermarketing.ie, or by telephone on +353 1 507 9079 followed by written confirmation. Please include your business name, the service concerned and the reason for the request. We aim to respond within five working days.
11. Statutory rights
Nothing in this policy removes or limits your statutory rights as a consumer or business customer under applicable Irish or UK law.
Contact
M Baxter Marketing Limited
24A Baggot Street Upper
Dublin 4, Ireland
Telephone: +353 1 507 9079
Email: info@mykbaxtermarketing.ie