Turn customer confidence into more bookings.
A practical review programme that makes feedback easier to request, responses easier to manage and your venue easier to trust.
Make reviews part of the customer journey.
We connect post-visit communication, review requests and response guidance so reputation grows consistently without placing an unrealistic burden on venue teams.
What is included
- Review presence and competitor audit
- Google Business Profile review setup
- Post-visit request journeys
- Response templates and escalation guidance
- Negative-feedback routing
- Review volume, rating and theme reporting
What this work should change for your venue.
- More recent and relevant reviews
- Greater confidence before booking
- Faster, more consistent responses
- Useful feedback for venue operations
- Stronger local search signals
- Reduced risk from unmanaged complaints
Reviews influence confidence before the visit begins.
Families often compare ratings, recent feedback and the way a venue responds before deciding where to book. A consistent review process helps a venue collect more genuine feedback, identify recurring issues and demonstrate that customer experiences are taken seriously.
Published MBM reviews across Google, Trustpilot and Facebook
Checked September 2026
Average MBM Google rating when checked
Checked September 2026
Average MBM Trustpilot rating across 134 published reviews
Checked September 2026
Share of Facebook reviewers who recommend MBM
Checked September 2026
Illustrative workflow showing the relative volume at each stage, not client performance data.
Sources: MBM review profiles on Google, Facebook and the Myk Baxter Marketing Trustpilot profile, all checked September 2026. Ratings and review totals change over time.
The audience Jungle Den already owned.
With customer and booking data held in their own system rather than a third-party platform, Jungle Den can market directly to families who have already visited.
New website users in the reporting month
Engaged sessions
Ownership and control of your first-party booking data
Subject to applicable GDPR requirements and records retained by payment and technology providers.
Source: Jungle Den GA4 data for the August 2026 reporting period. Data ownership is subject to applicable GDPR requirements and records retained by payment and technology providers.
Frequently asked questions.
Explore the rest of what we do.
Most venues start with one piece and grow from there. Every service below is built to work alongside the others.
Digital Marketing
A connected strategy across acquisition, conversion and retention.
Explore digital marketingSEO and Local Search
Improve your visibility when local customers search for parties, play centres, activities and family experiences.
Explore SEOGoogle Ads
Reach people actively searching for the services, experiences and events your business provides.
Explore Google AdsMeta Advertising
Generate awareness, website visits and bookings through professionally managed Facebook and Instagram campaigns.
Explore Meta AdsEmail Marketing
Turn previous customers into repeat visitors through targeted campaigns, birthday reminders, seasonal promotions and automated journeys.
Explore email marketingSocial Media Marketing
Useful, consistent content that keeps your venue visible to local families.
Explore social mediaContent Marketing
Helpful landing pages, guides and copy built around customer questions and bookings.
Explore content marketingConversion Rate Optimisation
Remove friction so more existing website visitors complete a booking.
Explore CROAnalytics and Reporting
Connect website and campaign activity to bookings and commercial decisions.
Explore analyticsBuild a reputation process your team can manage.
Book a free consultation with Myk to review your current ratings, response process and opportunities to earn more customer feedback.
Free for PALI members. No obligation. Takes only a few minutes.
+353 1 507 9079